Cancellation Policy - Sunshine Coast Holiday Parks
Peak Periods Bookings (Christmas & Easter) -
Where at least 60 days notice of full cancellation has been given, deposits or prepayments will be refunded with the following options:
- Option A: full credit to a future booking (to be used within 12 months)
- Option B: Refund of deposit less $50 cancellation fee
Where less than 60 days notice has been given or for partial cancellation, deposits will be refunded with the following options:
- If site or unit/villa is rebooked then Options A or B above are applicable.
If site or unit/villa is not rebooked, no refund is made.
Other School Holidays, Public Holidays / Long Weekends and Special Events:
Where at least 28 days notice of full cancellation has been given, deposits will be refunded with the following options:
- Option A: full credit to a future booking (to be used within 12 months)
- Option B: Refund of deposit less $50 cancellation fee
Where less than 28 days notice has been given or for partial cancellation, deposits will be refunded with the following options:
- If site or unit/villa is rebooked then Options A or B above are applicable.
If site or unit/villa is not rebooked, no refund is made.
Off-Peak and Shoulder Periods
Where at least 7 days notice of full cancellation has been given, deposit will be refunded with the following options:
- Option A: full credit to a future booking (to be used within 12 months)
- Option B: Refund of deposit less $50 cancellation fee
- Credit card authorisation will be collected at time of booking to cover any cancellation or additional cleaning or damage fees as per the terms and conditions.
- For all bookings, there is no refund for your choice of early departure due to unforeseen personal events, weather events, or acts of God or change of mind.
- Management reserves the right to relocate or change the site number when necessary, after your booking has been made.
All cancellations incur a $50 cancellation fee.